At KVJ, we are committed to providing high-quality sportswear that meets your expectations. If, for any reason, you are not fully satisfied with your purchase, you can return or exchange items in accordance with European consumer protection regulations.
Return and Exchange Conditions:
- Eligibility: You have the right to return or exchange an item within 14 days of receiving it, without providing a reason.
- Condition of Items: Returned or exchanged items must be unused, in their original packaging, and with all tags attached. Items that show signs of wear, damage, or alteration will not be accepted.
- Applicable Items: This policy applies to all items in our range, including sports tops, tracksuits, dresses, and leggings.
How to Process a Return or Exchange:
- Contact Us: Email us at hello.kvj@gmail.com within the 14-day return period, specifying your order number and the item(s) you wish to return or exchange.
- Shipping Instructions: We will provide you with the return address and further instructions. Ensure the item is securely packaged to avoid damage during transit.
- Shipping Costs: Return shipping costs are the responsibility of the customer unless the item received is defective or incorrect.
- Refund Process: Once we receive and inspect the returned item(s), we will issue a refund to your original payment method within 14 business days. Please note that shipping fees are non-refundable.
Exchanges:
To exchange an item, follow the same steps as for returns. After we receive the returned item, we will ship the replacement product to you.
For any additional questions, feel free to contact us at hello.kvj@gmail.com.